TERMS AND CONDITIONS

COPYRIGHT

All images, photographs, and promotional graphics appearing on the HERstler.com website are the exclusive property of HERstler Enterprises, LLC and HERstler.com and are protected under the United States and International Copyright laws.

The images may not be reproduced, copied, transmitted or manipulated without the written permission of HERstler Enterprises, LLC.

Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with HERstler.com without proper written consent is a violation of the United States and International Copyright laws.

 

SHIPPING

After order is placed, please allow 1-3 business days to process and verify credit card authorization before we ship your order. Shipping is 3-4 days, and all orders are shipped via USPS. When your order is shipped we will email you with a tracking number.

We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays. Shipping days Monday - Saturday.

 

REFUND POLICY

We do not provide REFUNDS under any circumstance other than if the item was not available at the moment of purchase. We offer store credit. Customer is responsible for shipping costs for returns. By visiting or shopping at HERstler.com you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please contact us info@herstler.com.

 

PRIVACY POLICY FOR THIS SITE

HERstler Enterprises, LLC is dedicated to protecting the privacy of each and every one of our clients and customers. We will not disclose any information regarding our customers or visitors to any third parties.

COMMUNICATIONS

If you have purchase a product or service from HERstler Enterprises, LLC, we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us when you subscribe to our mailing list. Subscribers have the option to unsubscribe from marketing communications that we send at any time. If you do not wish to continue to receive e-mails from us, you should opt-out by clicking on the "unsubscribe" link in any emails you receive. Unsubscribing will suspend your e-mail notifications. You can always sign up again if you wish to receive communications from us again.

INFORMATION

If you would like to verify the information you have submitted to HERstler Enterprises, LLC, you may do so by contacting us via e-mail at herstlerenterprisesllc@gmail.com. Due to our security procedures, we may request proof of identity before we reveal any information.

CONTACT

We are always happy to hear from our clients and customers, and we are always grateful for any feedback to ensure our customers are completely satisfied with the service we offer. If you have any questions, comments, or feedback, please contact us via email at  to answer any questions you may have.

SECURITY

The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of our staff who have been granted access rights and are required to keep the information confidential. For security reasons, no personal checks are accepted for payments.

HERSTLER MARKETING

Below are the Terms and Conditions that have been carefully written and placed to protect you ("The Client/Customer") and the company ("HERstler Enterprises, LLC" also known as HERstler Marketing). It is recommended that you view these terms prior to purchasing or contacting us for projects.

PAYMENTS + PRICING

By submitting payment on www.herstler.com, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business. All pricing is subject to change at any time and becomes effective upon posting to this site. By submitting payment for any design service or other services provided by HERstler Enterprises, LLC, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business.

REFUNDS + CANCELLATIONS

Due to the nature of work, HERstler Marketing does NOT provide refunds for any services unless agreed upon. Ownership of all artwork, layouts and development will remain the property of HERstler Enterprises, LLC and remaining work will not be sent to the client for their ownership.

TURNAROUND TIME FRAMES

Turnaround times vary per project, typically turnaround time is 5-10 business days* for all projects, website design is 4-6 weeks.* This is subject to change. Turnaround times also depend if all your CONTENT (provided by client) is readily available and deposit is made. Failure to have all of content ready when making deposit, can cause a delay in your completion date. Due to the uniqueness of each project and client, more time may be needed for satisfied completion. Holidays are not included in the time frame of any project. This is an estimated turnaround time.*

*Orders Approved and Payment Processed BEFORE 9AM PST / 11AM CT / 12PM ET: Turnaround time begins that day as long as all content is provided for project. Orders Approved and Payment Processed AFTER 9AM PST / 11AM CT / 12PM ET: Turnaround time begins that day as long as all content is provided for project.Project cannot begin until all details are provided. Weekends and Holidays not included.

Rush Orders Available For Additional Fee starting at $50. 

REVISIONS + DRAFTS

Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from HERstler Enterprises, LLC. All drafts works are the property of HERstler Enterprises, LLC. For all projects (excluding Logo Design/Development) done by HERstler Enterprises, LLC, there is a TWO (2) revision limit, unless otherwise stated (Monthly Design Retainer also has a 2 revision limit). After that, additional revisions will incur the following fees: Text Based logos: $5 fee per revision, Image Based logos: $10 fee per revision, all other services except website design: $5 fee per revision unless otherwise discussed; for a full revamp there is a $30+ revision fee depending on project type. Website Design comes with 3 rounds of revisions, additional rounds may incur fee, discussed and agreed per project. Client assumes responsibility for accuracy of ALL text and images provided for projects. PLEASE PROOFREAD CAREFULLY! Final approval for accuracy is the client/customer responsibility. HERstler Enterprises, LLC is not responsible for incorrect information provided by you or for errors which were not detected upon review of the proof. There will be an additional charge for corrections to the file after the final approval, regardless of the party at fault.

DESIGN CONTENT

It is important to have a vision of some kind for your business. If you want HERstler Enterprises, LLC to freestyle ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed which will result in an additional fee. Clients are required to submit all high quality photos and/or verbiage (text) to be used for project. Pixelated and dull photos will not result in the best quality design. Please make sure all submitted content is spell checked and not subject to copyright. HERstler Enterprises, LLC may revise submitted content if deemed necessary for the the project.

FILE DELIVERY

After the final project design is approved, the files will be sent to client via email or via Google Drive link unless otherwise discussed.  For all digital projects, the client will receive a JPG and PNG file type. If a PDF file is needed, please mention this before deposit is paid. Logo designs will be sent in JPG, PNG, PDF, and ESP graphics file format.  Additional formats are available for additional fee. If you would like other formats, please mention this before deposit is paid.

All original Photoshop and Illustrator files remain in the possession of HERstler Enterprises, LLC. Once finalized project files have been delivered to you, you own the rights to what you have purchased.

OWNERSHIP

Copyrighting and/or trademarking your logo is solely up to the client.  You, the client, have ownership of the final logo design for use in any media application that is beneficial to your organization. HERstler Enterprises, LLC retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, including promotional materials such as newsletters and advertisements. The client also gives HERstler Enterprises, LLC permission to use client’s full name, and/or website address, for testimonial purposes on her website, or other business related media. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).

CONFIDENTIALITY

The client shall inform the designer in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential.

PRIVACY POLICY

All information disclosed on this site in protected and secured. No information shared on this site will be shared or disclosed to any third parties. This includes email addresses, addresses, telephone numbers, credit card information, etc.

LIMITATION OF LIABILITY

Client agrees that HERstler Enterprises, LLC will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from HERstler Enterprises, LLC performance of this commission (including, but not limited to, failure to perform in a timely manner, regardless of whether the failure was intentional or negligent.).

 

All Terms & Conditions and Polices are subject to change at any time.